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While American retailers are still asking “who’s actually implementing AI….that works,” Andy Edwards at Iceland Foods, a UK retailer with a thousand stores, is already using it — successfully. And guess what? He has use cases galore. He sits down with Editor-in-Chief of TalkLPnews, Amber Bradley, to share some of the most valuable including aisle theft alerts that hit a colleague’s device in real time, mis-scan detection at the checkout, and facial recognition built from concealment data.
Andy walks me through what’s actually working, what surprised him about customer behavior, and why his team isn’t afraid of being replaced. If you’re tired of vendors saying “we do AI” with no proof, this one’s for you.
Catch Andy in person at Apex, where he’ll be speaking on this exact topic. For more information about the Asset Protection Executive Xchange (APEX) conference, visit here.
For more information about the SAI Group that Andy references in this podcast, check them out here.