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TalkLPnews Host Amber Bradley sits down with Dave Thompson, President of Wicklander-Zulawski, about Malcolm Gladwell’s book, Talking to Strangers, and why we, as interrogators, sometimes read guilt on the innocent. Gladwell certainly takes issue with lots of interrogation techniques and Dave provides his expert opinion that helps clarify what retail loss prevention professionals need to know. (NEED to know to ensure the odds of a false confession are low)Do you know what confirmation bias is? Or mis-classification?
If you don’t – you should. Be better. (and sign up for a WZ seminar ASAP – do that here).