The Wall Street Journal published an exposé about organized retail crime (ORC) featuring Ben Dugan, Director of Organized Retail Crime & Corporate Investigations at CVS Health. It’s an interesting article that describes the war on ORC that retailers continuously fight — and how CVS is working hard to lead the industry on this growing challenge. In this podcast, host of TalkLP Amber Bradley gets candid with Ben on his thoughts about the article, the key points covered and how eCommerce continues to be a hinderance in this fight, specifically Amazon. Take a listen to Ben’s thoughts on the WSJ article and more about the fight on ORC.
Read or listen to the WSJ article here.