TalkLP Host Amber Bradley sits down with RLPSA Keynote speaker Ryan Dowd, Chief Empathy Officer for Homeless Training Center.com to discuss Ryan’s expert advice on dealing with the homeless at your organization. Listen to this episode, sponsored by NAVCO, to gather some insight on the issue of homelessness and the best way to truly de-escalate situations….(spoiler alert: it starts with empathy). Take a listen to also hear how the various make-up of the homeless population and why that matters when training your people PLUS the biggest mistake organizations make when dealing with the homeless (it’s not what you think)!
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